Cancel/Change Order
Last updated: October 2026
At Oreviane, we understand that customers may occasionally need to cancel an order or request changes after completing a purchase.
This Cancel / Change Order Policy explains when cancellation or modification requests can be accepted, how to submit a request, and what happens if an order has already entered processing or shipment.
This policy applies to purchases made directly through oreviane.com.
Summary
| Order Request | Policy |
|---|---|
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Standard Processing Time | 1–2 business days, Monday through Friday |
| Cancellation Requests | Accepted only when the order has not entered fulfillment or shipment |
| Order Change Requests | Accepted only when the requested change can still be completed before fulfillment |
| Cancellation Fee | $0 |
| Order Change Fee | $0 |
| Changes After Shipment | Not available |
| Cancellation After Shipment | Not available; eligible items may be returned after delivery |
| Refund for Successfully Canceled Orders | Returned to the original payment method |
| Request Method | Email support@oreviane.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM ET |
| Business Address | 579 Higgins Rd, Cheshire, CT 06410-3329, United States |
Order Cancellation & Change Policy Details
1. Order Cancellation
Customers may request cancellation of an order before the order enters fulfillment or is shipped.
To request cancellation, email:
support@oreviane.com
Please submit the request as soon as possible after placing the order.
Because orders may begin processing quickly, submitting a cancellation request does not automatically guarantee that the order can still be canceled.
We will review the current order status when your request is received.
2. When an Order Can Be Canceled
An order may be canceled if:
- The cancellation request is received before fulfillment has begun.
- The order has not been packed for shipment.
- The shipping process has not been completed.
- The package has not been transferred to the shipping carrier.
If cancellation is successfully completed, no cancellation fee will apply.
Cancellation Fee: $0.00
3. When an Order Cannot Be Canceled
Cancellation is no longer available once the order has:
- Entered a stage where fulfillment can no longer reasonably be stopped.
- Been packed and finalized for shipment.
- Been transferred to USPS, UPS, FedEx, or another applicable carrier.
- Been marked as shipped or otherwise dispatched.
If the order has already shipped, the customer must wait for delivery and may then request an eligible return under our Return & Refund Policy.
4. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM Eastern Time (ET)
Orders submitted before the cut-off time may begin processing on the same business day.
Orders submitted after 5:00 PM ET, on weekends, or on recognized holidays generally begin processing on the next available business day.
Because processing may begin before a customer contacts us, we strongly recommend submitting cancellation or modification requests immediately after discovering an issue.
5. Order Processing Time
Our standard order preparation and processing time is:
1–2 business days
Processing takes place:
Monday through Friday
Processing may include:
- Payment verification
- Inventory confirmation
- Product preparation
- Packaging
- Shipping label creation
- Carrier preparation
The 1–2 business day processing period should not be interpreted as a guaranteed cancellation period.
An order may progress through fulfillment before the full processing period has passed.
6. How to Request an Order Cancellation
To request cancellation, email:
support@oreviane.com
Include:
- Your full name
- Order number
- Email address used for the order
- A clear statement that you want to cancel the order
Example:
Order #12345 — Please cancel my order if it has not yet entered fulfillment or shipment.
Providing complete order information helps us identify and review your request efficiently.
7. Cancellation Confirmation
An order should not be considered canceled until you receive confirmation from Oreviane that the cancellation has been successfully completed.
Sending a cancellation email alone does not guarantee cancellation.
We will review the order status and confirm whether:
- The cancellation was successful, or
- The order has progressed too far in fulfillment to be canceled.
8. Cancellation Fees
We do not charge a cancellation fee for an order that is successfully canceled before fulfillment or shipment.
Cancellation Fee: $0.00
There is no restocking fee for an order that is canceled before shipment.
9. Refunds for Successfully Canceled Orders
If payment has already been collected and we successfully cancel your order, the eligible canceled amount will be refunded to the original payment method.
Once a refund is issued, your bank, credit card issuer, debit card issuer, or payment service provider may require additional time to post the funds to your account.
Any additional posting time controlled by the financial institution is separate from our processing.
10. Requesting an Order Change
Customers may request changes to an order before fulfillment has progressed too far to make the requested modification.
To request a change, email:
support@oreviane.com
Possible change requests may include:
- Shipping address correction
- Recipient name correction
- Size change
- Product variant change
- Quantity adjustment
- Removal of an item
A requested modification is not guaranteed until we confirm that it has been completed.
11. Order Change Fee
We do not charge a separate administrative fee for an approved order change.
Order Change Fee: $0.00
However, if a requested product change results in a different product price or order value, the order may need to be adjusted, canceled, refunded, or replaced with a new order depending on the circumstances.
Any price difference will be clearly communicated before additional payment is required.
12. Shipping Address Changes
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you discover an error, contact us immediately at:
support@oreviane.com
Please include:
- Order number
- Customer name
- Original shipping address
- Correct shipping address
We can change the delivery address only if the order has not progressed beyond the point where the shipping information can reasonably be updated.
13. Address Changes After Shipment
Once an order has been transferred to the shipping carrier, Oreviane cannot guarantee an address change.
Customers may need to contact the applicable carrier directly regarding any carrier-supported delivery options.
Our shipping carriers may include:
- USPS
- UPS
- FedEx
Availability of carrier address changes, holds, redirects, or other delivery adjustments is determined by the carrier.
14. Incorrect Shipping Address Provided by the Customer
Customers should carefully verify their shipping address before placing an order.
If an incorrect or incomplete address causes delivery delay, failed delivery, package return, or carrier rejection, please contact support@oreviane.com.
We will review the shipment status and available options.
We cannot guarantee successful delivery when incorrect address information was provided and could not be corrected before shipment.
15. Product or Size Changes
If you ordered the wrong size, style, color, product variant, or quantity, contact us immediately.
We will attempt to make the requested change if fulfillment has not progressed too far.
If the requested replacement has a different price or is unavailable, we may provide an appropriate alternative, such as canceling the affected item/order or asking the customer to place a new order after the original cancellation is completed.
We will not substitute a materially different product without customer authorization.
16. Adding Products to an Existing Order
Once an order has been submitted, we may not be able to add additional products to the same transaction.
If adding a product is not operationally possible, customers may place a separate order through oreviane.com.
A separate order may be subject to its own applicable shipping charge ($6.99 per order).
Any charges will be displayed during checkout before payment is completed.
17. Removing an Item From an Order
If you want to remove an item from an order, contact us immediately at:
support@oreviane.com
If the order has not entered a non-modifiable stage of fulfillment, we will review whether the item can be removed.
If removal is completed after payment was collected, the applicable amount for the removed item will be refunded to the original payment method.
18. Changes to Payment Information
For security reasons, we generally cannot replace the payment method on a completed order with another payment method.
If a payment-related change is necessary and the order can still be canceled, we may cancel the order so the customer can place a new order using the preferred payment method.
Never send complete credit or debit card information through ordinary email.
19. Changes to Billing Information
If you notice an error in billing information after submitting an order, contact:
support@oreviane.com
Whether the information can be changed depends on payment processing status, payment provider requirements, order status, and fraud-prevention requirements.
Changes to transaction records may not be possible after payment has been completed.
20. Orders Already Shipped
Once an order has shipped:
- It cannot be canceled as an unshipped order.
- Product details can no longer be changed.
- The shipping address generally cannot be changed by us.
- Product quantities cannot be adjusted.
If you no longer want an eligible item, you may request a return after receiving it within our 30-day return window.
Approved returns receive free return shipping, a prepaid return label by email, and a $0 restocking fee.
21. Refusing Delivery
We recommend contacting us instead of refusing a package without instructions.
Refused packages may be subject to carrier handling procedures and may take additional time to return.
If you no longer want an order that has already shipped, receiving the package and following our authorized return process generally provides clearer tracking and return documentation.
Contact support@oreviane.com for assistance.
22. Returned-to-Sender Orders
An order may be returned to sender because of incorrect address, incomplete address, unclaimed delivery, failed delivery attempts, carrier restrictions, or delivery refusal.
If an order is returned to us, contact support@oreviane.com.
We will review the order and determine the appropriate resolution based on the reason for return and applicable policies.
23. Duplicate Orders
If you accidentally place the same order more than once, contact us immediately with the order numbers you believe are duplicates.
We will attempt to cancel the duplicate order if it has not entered fulfillment or shipment.
A duplicate order that has already shipped must follow the applicable return process after delivery.
24. Accidental Purchases
If an order was placed accidentally, contact support@oreviane.com as soon as possible.
We will attempt to stop the order if it has not entered fulfillment or shipment.
If the order has already been dispatched, the applicable return procedure must be followed after delivery.
25. Changes Requested Outside Support Hours
Our customer support hours are:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Requests submitted outside these hours will be reviewed during the next available support period.
Order processing and fulfillment may continue independently of customer support availability.
For this reason, a request submitted outside support hours is not automatically considered completed at the time the email is sent.
26. Weekends and Holidays
Standard order processing occurs Monday through Friday.
Orders placed after the Friday cut-off time or during weekends generally begin processing on the next available business day.
Recognized holidays may affect order processing, fulfillment, carrier operations, and response times.
27. Cancellation by Oreviane
In limited circumstances, Oreviane may cancel an order when reasonably necessary for reasons including product unavailability, payment authorization failure, suspected fraudulent activity, invalid shipping information, material pricing or listing error, technical system error, legal restrictions, or inability to fulfill.
If we cancel a paid order before shipment, the applicable canceled amount will be refunded to the original payment method.
We will not intentionally substitute a materially different product without customer authorization.
28. Out-of-Stock Products
Occasionally, an item may become unavailable after an order has been submitted.
If this occurs, we may cancel the unavailable item/order or contact the customer regarding available options.
If payment has already been collected for an item we cannot supply, the applicable amount will be refunded.
29. Pricing or Technical Errors
If an order is affected by a clear material pricing or technical error, we may contact the customer before fulfillment to correct the error, ask whether they wish to proceed, cancel the affected order, or refund any payment collected for the canceled portion.
30. Customer Responsibilities
Before completing checkout, customers should verify product, size, color, quantity, shipping address, billing information, contact email, and order total.
Customers should contact us promptly when an error is discovered to allow the best opportunity for modification or cancellation before fulfillment progresses.
31. Relationship to Shipping Policy
Orders that cannot be canceled before shipment are subject to our Shipping Policy (United States only, 5:00 PM ET cut-off, 1–2 days processing, 5–10 days transit, $6.99 shipping per order, via USPS, UPS, or FedEx).
32. Relationship to Return & Refund Policy
An order that has already shipped generally cannot be canceled, but eligible products may be returned after delivery under our Return & Refund Policy (30-day window, free return shipping, prepaid return label, $0 restocking fee, refund to original payment method).
33. Privacy and Order Requests
When you request a cancellation or order modification, we may use information such as name, email address, order number, shipping address, product information, and transaction information to locate your order, verify the request, prevent unauthorized changes, and provide customer support.
34. Unauthorized Order Change Requests
To protect customers, we may request reasonable verification before making material changes to an order and may decline requests we reasonably believe are unauthorized, fraudulent, or intended to redirect an order unlawfully.
35. Consumer Rights
This policy does not limit any non-waivable consumer rights available under applicable law.
36. Contact Information
For cancellation requests, order modifications, address corrections, or other order-related questions, contact:
Oreviane
Website: oreviane.com
Email: support@oreviane.com
Address: 579 Higgins Rd, Cheshire, CT 06410-3329, United States
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Please include your order number and a clear description of the requested cancellation or modification so we can identify your order and review its current fulfillment status.