Privacy Policy
Last updated: October 2026
At Oreviane, we respect your privacy and are committed to handling personal information transparently, responsibly, and securely.
This Privacy Policy explains how Oreviane collects, uses, stores, shares, and protects personal information when you visit oreviane.com, place an order, contact customer support, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Summary
| Privacy Topic | Information |
|---|---|
| Store | Oreviane |
| Website | oreviane.com |
| Information Collected | Contact details, order information, payment-related information, shipping details, device data, website activity, and customer communications |
| Primary Uses | Order fulfillment, payment processing, shipping, customer support, security, fraud prevention, analytics, and website improvement |
| Payment Data | Payment transactions may be processed by authorized third-party payment providers (PayPal and Credit Card) |
| Shipping Data | Shared with relevant carriers and service providers as necessary to fulfill orders |
| Cookies | Used for website functionality, preferences, analytics, security, and advertising where applicable |
| Sale of Personal Information | We do not sell personal information for monetary payment |
| Data Requests | Customers may contact us to request access, correction, or deletion where applicable |
| Contact Email | support@oreviane.com |
| Business Address | 579 Higgins Rd, Cheshire, CT 06410-3329, United States |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM ET |
Privacy Policy Details
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through oreviane.com, online purchases, customer support requests, returns and refund requests, order-related communications, website forms, website cookies and similar technologies, and other direct interactions with Oreviane.
This policy does not necessarily govern independent websites or services operated by third parties.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information.
2.1 Contact Information
We may collect full name, email address, telephone number (when provided), billing address, shipping address, city, state, ZIP code, and country.
We use this information to communicate with customers and fulfill orders.
2.2 Order Information
When you place an order, we may collect or process order number, products ordered, product sizes or variants, order value, shipping fee, purchase date, order status, delivery information, and return or refund status.
This information is necessary to process and manage purchases.
2.3 Payment-Related Information
When you complete a purchase, payment information may be processed by authorized payment service providers (PayPal and Credit Card).
Depending on the payment method, payment-related information may include payment method type, billing information, transaction identifier, payment authorization status, and limited payment account information provided to us by the payment processor.
Full payment card details may be processed directly by the applicable payment provider rather than stored directly by Oreviane.
We use payment-related information to process transactions, confirm payment, prevent fraud, process refunds, and maintain accounting and transaction records.
3. Shipping and Fulfillment Information
To deliver your order, we may collect and process recipient name, shipping address, contact information, order information, tracking information, and delivery status.
This information may be shared with shipping carriers, fulfillment providers, or logistics service providers only as reasonably necessary to process and deliver the order.
Our shipping carriers may include USPS, UPS, and FedEx. These companies may process delivery information according to their own privacy practices.
4. Customer Support Information
If you contact us at support@oreviane.com, we may collect information contained in your communication, including name, email address, order number, questions, complaints, return requests, refund requests, product information, photographs submitted for damaged or defective products, and other information you voluntarily provide.
We use this information to respond to your request and maintain appropriate customer service records.
5. Information Collected Automatically
When you visit oreviane.com, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.
This information may include IP address, browser type, device type, operating system, approximate geographic location, referring website, pages viewed, time spent on pages, click activity, shopping cart activity, website interactions, session identifiers, cookie identifiers, and date and time of visits.
We may use this information to operate, secure, analyze, and improve our website.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for essential website functionality, shopping cart functionality, checkout functionality, security, fraud prevention, customer preferences, website analytics, performance measurement, advertising and marketing where applicable, and remembering user choices.
Some cookies are necessary for the website to function correctly. Other cookies may be used for analytics or advertising where permitted and, where legally required, subject to the user's consent or available privacy choices.
More detailed information may be provided in our Cookie Policy.
7. How We Use Personal Information
We may use personal information for the following purposes:
7.1 Processing Orders: Accept orders, verify purchase information, process payments, prepare products for shipment, arrange delivery, provide order confirmations, and provide tracking information.
7.2 Customer Service: Answer questions, handle order concerns, process returns, process refunds, resolve delivery issues, and respond to damaged or defective product claims.
7.3 Website Operations: Operate our website, maintain website functionality, diagnose technical problems, improve website performance, and improve user experience.
7.4 Security and Fraud Prevention: Detect suspicious activity, prevent fraudulent payments, protect customer accounts, protect our website, investigate unauthorized transactions, and prevent abuse or misuse.
7.5 Legal and Compliance Purposes: Comply with applicable laws, maintain tax and accounting records, respond to valid legal requests, enforce our policies, establish, exercise, or defend legal claims, and prevent illegal activity.
7.6 Analytics: Analyze website activity to understand how visitors use the website, which pages are visited, website performance, customer navigation, technical errors, and general shopping behavior.
8. Marketing Communications
Where permitted by applicable law, we may send promotional or marketing communications if you have provided the necessary permission or if another lawful basis applies.
Marketing communications may include product information, promotions, new product announcements, and store updates.
You may unsubscribe from promotional emails using the unsubscribe option provided in the communication, where available.
Transactional messages relating to an existing order, refund, return, account security, or customer support may still be sent because they are necessary to provide the requested service.
9. Advertising and Tracking
Where applicable, our website may use advertising or measurement technologies to understand advertising performance or display relevant marketing content.
These technologies may involve cookies, pixels, device identifiers, browser information, and website interaction information.
Where required by applicable law, non-essential advertising or tracking technologies will be subject to applicable consent requirements or available privacy controls.
10. How We Share Personal Information
We do not disclose personal information indiscriminately. We may share information with trusted service providers where reasonably necessary to operate our business:
10.1 Payment Providers: Share transaction information with payment processors (PayPal and Credit Card) to authorize payments, complete transactions, detect fraud, and process refunds.
10.2 Shipping Carriers: Shipping information may be provided to USPS, UPS, FedEx, or other relevant fulfillment or logistics providers as necessary for delivery.
10.3 Website and Technology Providers: We may use service providers for functions such as website hosting, e-commerce infrastructure, database hosting, security, analytics, customer support, email delivery, fraud prevention, and technical maintenance.
10.4 Professional Advisers: Accountants, lawyers, auditors, insurance providers, and other professional advisers where reasonably necessary.
10.5 Legal Requirements: When we reasonably believe disclosure is necessary to comply with applicable law, respond to lawful court orders, prevent fraud, protect customers, or protect our rights.
11. Sale of Personal Information
Oreviane does not sell personal information for monetary payment.
Certain privacy laws may define "sale," "sharing," or targeted advertising more broadly than an ordinary monetary sale. Where such laws apply, eligible users may have additional rights regarding the use or disclosure of personal information for targeted advertising, cross-context behavioral advertising, or similar purposes.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, depending on the type of information, transaction requirements, customer service needs, fraud prevention, tax and accounting obligations, and legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
13. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.
No electronic transmission or storage method can be guaranteed to be completely secure.
14. Payment Security
Payment information may be processed through secure third-party payment providers (PayPal and Credit Card).
We do not ask customers to send complete payment card information by regular email.
15. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, information about categories collected, restriction of processing, withdrawal of consent, or to opt out of marketing or targeted advertising.
16. How to Submit a Privacy Request
To submit a privacy-related request, contact: support@oreviane.com
Please include sufficient information for us to understand your request. We may need to verify your identity before processing certain privacy requests.
17. Verification of Requests
When responding to privacy requests, we may request reasonable information to verify your identity, relationship to the account or transaction, and authority to make the request.
18. Authorized Agents
Where applicable law permits an authorized agent to submit a privacy request on your behalf, we may request documentation confirming the agent's authority and contact you directly to verify the request.
19. Non-Discrimination
We will not unlawfully discriminate against a customer for exercising privacy rights available under applicable law.
20. California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including the right to know, access, correct, delete, data portability, and opt out of sales or sharing. Requests may be submitted to support@oreviane.com.
21. Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state laws, including access, correction, deletion, data portability, and opt-out rights regarding targeted advertising.
22. International Visitors
Oreviane currently ships products only within the United States. However, individuals outside the United States may be able to access the website.
23. Children's Privacy
Our website is not intended to knowingly collect personal information from children who are below the age at which they may independently provide valid consent under applicable law.
If you believe a child has provided personal information to us unlawfully, please contact support@oreviane.com.
24. Third-Party Websites
Our website may contain links to external websites, platforms, or services. We do not control the privacy practices of independent third parties.
25. Social Media and External Platforms
If you interact with Oreviane through a social media platform or other third-party service, that platform may separately collect and process information according to its own privacy policy.
26. Analytics Services
We may use analytics technologies or service providers to help understand website performance and visitor behavior. Where required, analytics cookies will be subject to applicable consent preferences.
27. Fraud Detection and Prevention
We may process transaction, device, account, and order information to detect and prevent payment fraud, unauthorized purchases, account misuse, automated abuse, and suspicious transactions.
28. Business Transfers
If Oreviane undergoes a legitimate business transaction such as a merger, acquisition, reorganization, asset transfer, or sale of business operations, personal information may be transferred as part of the transaction where permitted by law.
29. Legal Claims and Dispute Resolution
We may retain or use information when reasonably necessary to establish, exercise, or defend legal rights, resolve customer disputes, investigate suspected fraud, or enforce contractual rights.
30. Do Not Track Signals
Some browsers offer "Do Not Track" settings. Where legally required, we will recognize applicable browser-based opt-out preference signals that are required by relevant privacy law.
31. Cookie Controls
Depending on your browser, device, location, and applicable website settings, you may manage cookies through browser controls, device privacy settings, or cookie consent settings available on our website.
32. Email Communications
We may send service-related emails concerning order confirmations, shipping, tracking, returns, refunds, customer support, security, and important policy notices. Customers may unsubscribe from optional promotional communications.
33. Data Accuracy
We rely on customers to provide accurate information when placing orders or submitting requests. Customers may contact support@oreviane.com if information is inaccurate.
34. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect business changes, new functionality, new service providers, changes in applicable law, or security improvements. The updated version will be published on oreviane.com with a revised Last Updated date.
35. Relationship to Other Store Policies
This Privacy Policy should be read together with other applicable policies published on oreviane.com. These policies address separate aspects of the customer relationship and website experience.
36. Contact Information
For privacy questions, data requests, security concerns, or questions about how your personal information is handled, contact:
Oreviane
Website: oreviane.com
Email: support@oreviane.com
Address: 579 Higgins Rd, Cheshire, CT 06410-3329, United States
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
When submitting a privacy request related to an existing order, please include the relevant order number where appropriate.