Frequently Asked Questions
Last updated: October 2026
Welcome to the Oreviane Frequently Asked Questions page. Here you can find clear information about ordering, payments, shipping, returns, refunds, cancellations, product questions, and customer support.
Summary
| Topic | Key Information |
|---|---|
| Store | Oreviane |
| Website | oreviane.com |
| Shipping Area | United States only |
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Processing Time | 1–2 business days, Monday through Friday |
| Transit Time | 5–10 business days, Monday through Friday |
| Standard Shipping Fee | $6.99 per order |
| Return Window | 30 days from delivery |
| Return Shipping | Free for approved returns |
| Restocking Fee | $0 |
| Refund Processing | Within 7 days after the returned item is received, inspected, and approved |
| Accepted Cards | Credit Card |
| Express Checkout | PayPal, Credit Card |
| Support Email | support@oreviane.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM ET |
| Address | 579 Higgins Rd, Cheshire, CT 06410-3329, United States |
Frequently Asked Questions
1. What does Oreviane sell?
Oreviane offers women's products through oreviane.com, including:
Jackets
Shirts
Tote bags
Other products specifically listed for sale on our website
Product availability, colors, sizes, and variants are shown on the applicable product page.
2. Where do you ship?
We currently ship only within the United States.
We do not offer international shipping at this time.
Orders submitted with a delivery address outside the United States cannot be fulfilled.
3. How much does shipping cost?
Our standard shipping fee is:
$6.99 per order
The shipping charge is calculated and displayed during checkout before payment is completed.
There are no additional hidden mandatory shipping fees added after checkout.
4. Is shipping free?
No. Our standard shipping fee is $6.99 per order.
Approved returns, however, receive free return shipping using the prepaid return label provided by us.
5. When is the shipping fee shown?
The shipping fee is calculated and displayed during checkout before you complete the purchase.
You will be able to review the shipping charge and final order total before authorizing payment.
6. Are taxes included in the price?
Yes. Under our current pricing structure, applicable tax is included in the displayed product price.
The standard $6.99 shipping charge is shown separately during checkout.
7. What is your order cut-off time?
Our daily order cut-off time is:
5:00 PM Eastern Time (ET)
Orders placed after 5:00 PM ET generally begin processing on the next available business day.
8. How long does order processing take?
Orders normally require:
1–2 business days
Processing takes place:
Monday through Friday
Business days do not include Saturdays, Sundays, or recognized holidays.
9. How long does shipping take?
After processing, estimated transit time is:
5–10 business days
Transit generally takes place Monday through Friday.
Some orders may arrive sooner than the estimated timeframe depending on the delivery location and carrier operation.
10. What is the estimated total delivery time?
The estimated total delivery timeframe is generally:
6–12 business days
This includes:
1–2 business days for order processing
5–10 business days for shipping/transit
Delivery estimates are not guaranteed delivery dates.
11. Which shipping carriers do you use?
Depending on the order and delivery destination, we may use:
USPS
UPS
FedEx
The carrier used for a particular shipment is selected based on operational and delivery requirements.
12. Will I receive tracking information?
When tracking information is available, it will generally be provided after your order has been shipped.
Tracking details may take additional time to become active after the carrier receives the shipment information.
13. Why is my tracking number not updating?
Tracking updates may occasionally be delayed after a shipping label is created or while the package moves through the carrier network.
Please allow reasonable time for the carrier to scan and update the shipment.
If tracking remains inactive for an extended period, contact:
support@oreviane.com
and include your order number.
14. What should I do if my order is delayed?
If your order has not arrived within a reasonable period after the estimated delivery window, contact:
support@oreviane.com
Please provide:
Your order number
Your full name
Delivery address
Tracking number, if available
We will review the shipment information and assist with the appropriate next steps.
15. What should I do if my package says "delivered" but I cannot find it?
If tracking shows that your order was delivered but you cannot locate it:
Confirm the shipping address on your order.
Check your mailbox, porch, parcel locker, building reception, or other secure delivery areas.
Ask household members or building staff whether they accepted the package.
Review the carrier tracking page for delivery notes.
Contact the carrier if needed.
Contact us at support@oreviane.com if additional assistance is required.
16. What happens if I entered the wrong shipping address?
If you notice an incorrect shipping address, contact us immediately at:
support@oreviane.com
Please include:
Order number
Original address
Correct address
We will attempt to update the address if fulfillment has not progressed too far.
Address changes cannot be guaranteed after the package has been shipped.
17. Can I change my order after placing it?
You may request an order change before the order has progressed too far through fulfillment.
Possible requests may include:
Shipping address correction
Size change
Product variant change
Quantity change
Removal of an item
Email:
support@oreviane.com
as soon as possible.
Changes are not guaranteed until confirmed by us.
18. Can I cancel my order?
You may request cancellation if the order has not entered a stage of fulfillment or shipment that can no longer be stopped.
Email:
support@oreviane.com
as soon as possible.
An order is not considered canceled until we confirm that cancellation has been completed.
19. Is there a cancellation fee?
No.
Cancellation Fee: $0.00
If your order is successfully canceled before shipment, no cancellation fee will be charged.
20. Is there a fee to change an order?
No separate administrative fee is charged for an approved order change.
Order Change Fee: $0.00
If the requested product change results in a different purchase price, any difference will be handled transparently before an additional payment is required.
21. Can I cancel an order after it ships?
No. Once an order has shipped, it cannot be canceled as an unshipped order.
After delivery, eligible products may be returned under our Return & Refund Policy.
22. What is your return policy?
We accept eligible returns within:
30 days from the date of delivery
The item must meet the return conditions described in our Return & Refund Policy.
23. When does the 30-day return period begin?
The 30-day return period begins on the date the carrier records the package as delivered.
For example, if your order is delivered on September 1, you should submit the return request no later than October 1.
24. How do I request a return?
Email:
support@oreviane.com
Please include:
Full name
Order number
Product being returned
Reason for return
Photographs if the item arrived damaged, defective, or incorrect
We will review the request and provide return instructions if the return is accepted.
25. What condition must a returned item be in?
To qualify for a return, products should generally:
Be returned within 30 days of delivery
Be in the same condition as received
Be unworn and unused except for reasonable inspection or fitting
Include original tags when supplied
Include original packaging where reasonably applicable
Be free from customer-caused material damage or alteration
26. Do I have to pay for return shipping?
No.
Approved returns receive:
Free return shipping
After the return request is accepted, we will email you a prepaid return shipping label.
27. How do I get my return label?
If your return is approved, the prepaid return label will be sent to the email address associated with your return request.
You should:
Download the label.
Print it.
Package your item securely.
Attach the label to the return package.
Send the package according to the instructions provided.
28. What is the return address?
Authorized returns are sent to:
Oreviane
579 Higgins Rd
Cheshire, CT 06410-3329
United States
Please contact us before returning a product so that your return can be authorized and properly identified.
29. Do you charge a restocking or storage fee?
No.
Restocking Fee: $0.00
Approved returns are not subject to a restocking or storage fee.
30. How long does it take to receive a refund?
For an approved return, we process the refund within:
7 days after the returned product is received, inspected, and approved.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
31. How will my refund be issued?
Approved refunds are normally issued to the:
Original payment method
For example, if you paid by credit card, the refund will normally be returned to that card account.
32. Is the original shipping fee refundable?
For a return caused by preference, sizing, or change of mind, the original $6.99 outbound shipping charge is not refundable.
If the return is caused by an incorrect, damaged, or defective product supplied by us, we will review the situation and provide the appropriate resolution.
33. Can I return an item because I changed my mind?
Yes, eligible items may be returned within the 30-day return window if they satisfy the return-condition requirements.
Examples include:
You no longer want the item
You ordered the wrong size
You prefer another style
The product does not meet your personal preference
Approved change-of-mind returns receive free return shipping and no restocking fee.
34. What should I do if I receive a damaged item?
Please contact us at:
support@oreviane.com
Include:
Order number
Description of the damage
Clear photographs showing the issue
We will review the request and provide the appropriate resolution.
35. What should I do if I receive the wrong item?
If the product received does not match your order, contact us at:
support@oreviane.com
Please include your order number and photographs of the product received where reasonably necessary.
We will review the issue and provide the appropriate resolution.
36. What if the product is defective?
If you believe a product has a defect, contact:
support@oreviane.com
Provide your order number, a description of the issue, and supporting photographs where applicable.
Approved defective-product returns are not subject to a return shipping fee.
37. Do you offer exchanges?
Yes, exchange requests may be submitted within the applicable 30-day return period.
Contact:
support@oreviane.com
Exchange availability depends on:
Return eligibility
Product condition
Inventory availability
If a direct exchange is unavailable, you may return the eligible item and place a new order for the preferred product.
38. What payment methods do you accept?
We accept Credit Card and PayPal.
39. Which express checkout and digital wallet options do you accept?
We support PayPal and Credit Card.
40. What currency do you use?
All prices and transactions on oreviane.com are displayed and processed in:
United States Dollars (USD)
If your bank or payment method uses another currency, your provider may independently apply a currency conversion.
41. Are there additional payment processing fees?
Oreviane does not add hidden mandatory payment processing fees after checkout.
The order amount you authorize is based on the charges displayed before payment is submitted.
42. Why was my payment declined?
Payments may be declined for reasons including:
Insufficient funds
Incorrect card details
Incorrect billing information
Expired card
Security restrictions
Bank authorization failure
Fraud-prevention checks
Payment-provider technical issues
You may try another accepted payment method or contact your bank or payment provider for further information.
43. Why does my payment show as pending?
Some banks or payment providers may display an authorization as pending while the transaction is being processed.
The timing of a pending transaction is generally controlled by the applicable bank or payment provider.
44. What should I do if I see a duplicate charge?
Contact:
support@oreviane.com
and provide:
Order number
Transaction date
Amount
Payment method type
For security, do not email us your complete card number, security code, or account password.
45. Is my payment information secure?
We use reasonable security measures and authorized payment infrastructure to process transactions.
Depending on the selected payment method, full card details may be handled directly by the applicable payment service provider rather than stored directly by Oreviane.
Never send complete card information through regular email.
46. Can I change my payment method after placing an order?
In most cases, a completed order cannot simply be switched to another payment method.
If the order is still eligible for cancellation, we may be able to cancel it so you can place a new order using your preferred payment method.
Contact:
support@oreviane.com
as soon as possible.
47. How do you use my personal information?
We may use personal information for purposes such as:
Processing orders
Processing payments
Shipping products
Customer support
Returns and refunds
Fraud prevention
Website security
Analytics
Website improvement
Legal and accounting requirements
More details are available in our Privacy Policy.
48. Do you use cookies?
Yes. Our website may use cookies and similar technologies for purposes including:
Essential website functionality
Shopping cart operation
Checkout
Security
Preferences
Analytics
Performance measurement
Advertising where applicable
More information is available in our Cookie Policy and Privacy Policy.
49. Do you sell my personal information?
Oreviane does not sell personal information for monetary payment.
Some privacy laws may use broader definitions for "sale" or "sharing." Where legally required, applicable privacy choices will be made available.
50. Can I request access to or deletion of my personal information?
Depending on applicable law, you may have rights to request:
Access
Correction
Deletion
Data portability
Information about certain uses or disclosures
Other legally available privacy choices
To submit a request, email:
support@oreviane.com
We may need to verify your identity before completing certain requests.
51. Do you send marketing emails?
Where permitted and where the necessary permission or lawful basis applies, we may send promotional emails.
You may unsubscribe from promotional communications using the unsubscribe option included in the message where available.
Transactional emails relating to orders, returns, refunds, delivery, security, or customer service may still be sent as necessary.
52. Can product colors look different on my screen?
We make reasonable efforts to display product colors accurately.
However, slight differences may occur because of:
Screen settings
Device display
Brightness
Photography
Lighting
If the product you receive is materially different from the description or images, please contact us.
53. What if an item becomes unavailable after I order?
In rare cases, inventory may become unavailable after an order is placed.
If we cannot fulfill an item, we may:
Contact you
Cancel the affected item
Cancel the affected order if necessary
Refund the applicable amount if payment was already collected
We will not intentionally replace your order with a materially different product without your authorization.
54. What happens if there is a pricing error?
If we discover a clear material pricing or technical error before fulfillment, we may contact you and provide an appropriate resolution.
This may include:
Correcting the information
Canceling the affected item or order
Refunding the applicable payment if already collected
We do not intentionally add undisclosed charges after a customer has completed checkout.
55. Can I place an international order?
No.
At this time, orders are accepted for delivery only within the United States.
International shipping is not available.
56. Do you ship on weekends?
Our standard order processing schedule is:
Monday through Friday
Carrier transit is also generally calculated in business days.
Weekend delivery may occur depending on the carrier and location, but it is not included in our standard delivery estimate.
57. What happens if I place an order after 5:00 PM ET?
Orders placed after the daily 5:00 PM ET cut-off time generally begin processing on the next available business day.
58. Can an order arrive earlier than expected?
Yes.
Our standard transit estimate is 5–10 business days, but some packages may arrive sooner depending on the delivery location and carrier performance.
59. What happens if a package is returned to sender?
A package may be returned because of:
Incorrect address
Incomplete address
Failed delivery attempts
Unclaimed delivery
Delivery refusal
Carrier restrictions
If this happens, contact:
support@oreviane.com
We will review the order and available options.
60. Should I refuse delivery if I no longer want my order?
We recommend contacting us instead of refusing the package without instructions.
If the order has already shipped, receiving the package and following our authorized return procedure generally provides clearer tracking and return documentation.
61. Where can I find the complete store policies?
Detailed policies are available on oreviane.com.
62. How can I contact Oreviane?
For questions about orders, shipping, payments, returns, refunds, products, privacy, or other store matters, contact:
Oreviane
Website: oreviane.com
Email: support@oreviane.com
Address: 579 Higgins Rd, Cheshire, CT 06410-3329, United States
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
For order-related questions, please include your order number so we can identify your purchase and assist you efficiently.