Last Updated: August 21, 2026

At Oreviane, we understand that customers may occasionally need to cancel an order or request changes after completing a purchase.

This Cancel / Change Order Policy explains when cancellation or modification requests can be accepted, how to submit a request, and what happens if an order has already entered processing or shipment.

This policy applies to purchases made directly through oreviane.com.

Summary

Order Request	Policy
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Standard Processing Time	1–2 business days, Monday through Friday
Cancellation Requests	Accepted only when the order has not entered fulfillment or shipment
Order Change Requests	Accepted only when the requested change can still be completed before fulfillment
Cancellation Fee	$0
Order Change Fee	$0
Changes After Shipment	Not available
Cancellation After Shipment	Not available; eligible items may be returned after delivery
Refund for Successfully Canceled Orders	Returned to the original payment method
Request Method	Email support@oreviane.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET
Business Address	579 Higgins Rd, Cheshire, CT 06410-3329, United States

1. Order Cancellation

Customers may request cancellation of an order before the order enters fulfillment or is shipped.

To request cancellation, email:

support@oreviane.com

Please submit the request as soon as possible after placing the order.

Because orders may begin processing quickly, submitting a cancellation request does not automatically guarantee that the order can still be canceled.

We will review the current order status when your request is received.

2. When an Order Can Be Canceled

An order may be canceled if:

• The cancellation request is received before fulfillment has begun.
• The order has not been packed for shipment.
• The shipping process has not been completed.
• The package has not been transferred to the shipping carrier.

If cancellation is successfully completed, no cancellation fee will apply.

Cancellation Fee: $0.00

3. When an Order Cannot Be Canceled

Cancellation is no longer available once the order has:

• Entered a stage where fulfillment can no longer reasonably be stopped.
• Been packed and finalized for shipment.
• Been transferred to USPS, UPS, FedEx, or another applicable carrier.
• Been marked as shipped or otherwise dispatched.

If the order has already shipped, the customer must wait for delivery and may then request an eligible return under our Return & Refund Policy.

4. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders submitted before the cut-off time may begin processing on the same business day.

Orders submitted after 5:00 PM ET, on weekends, or on recognized holidays generally begin processing on the next available business day.

Because processing may begin before a customer contacts us, we strongly recommend submitting cancellation or modification requests immediately after discovering an issue.

5. Order Processing Time

Our standard order preparation and processing time is:

1–2 business days

Processing takes place:

Monday through Friday

Processing may include:

• Payment verification
• Inventory confirmation
• Product preparation
• Packaging
• Shipping label creation
• Carrier preparation

The 1–2 business day processing period should not be interpreted as a guaranteed cancellation period.

An order may progress through fulfillment before the full processing period has passed.

6. How to Request an Order Cancellation

To request cancellation, email:

support@oreviane.com

Include:

• Your full name
• Order number
• Email address used for the order
• A clear statement that you want to cancel the order

Example:

Order #12345 — Please cancel my order if it has not yet entered fulfillment or shipment.

Providing complete order information helps us identify and review your request efficiently.

7. Cancellation Confirmation

An order should not be considered canceled until you receive confirmation from Oreviane that the cancellation has been successfully completed.

Sending a cancellation email alone does not guarantee cancellation.

We will review the order status and confirm whether:

• The cancellation was successful, or
• The order has progressed too far in fulfillment to be canceled.

8. Cancellation Fees

We do not charge a cancellation fee for an order that is successfully canceled before fulfillment or shipment.

Cancellation Fee: $0.00

There is no restocking fee for an order that is canceled before shipment.

9. Refunds for Successfully Canceled Orders

If payment has already been collected and we successfully cancel your order, the eligible canceled amount will be refunded to the original payment method.

Once a refund is issued, your:

• Bank
• Credit card issuer
• Debit card issuer
• Payment service provider

may require additional time to post the funds to your account.

Any additional posting time controlled by the financial institution is separate from our processing.

10. Requesting an Order Change

Customers may request changes to an order before fulfillment has progressed too far to make the requested modification.

To request a change, email:

support@oreviane.com

Possible change requests may include:

• Shipping address correction
• Recipient name correction
• Size change
• Product variant change
• Quantity adjustment
• Removal of an item

A requested modification is not guaranteed until we confirm that it has been completed.

11. Order Change Fee

We do not charge a separate administrative fee for an approved order change.

Order Change Fee: $0.00

However, if a requested product change results in a different product price or order value, the order may need to be adjusted, canceled, refunded, or replaced with a new order depending on the circumstances.

Any price difference will be clearly communicated before additional payment is required.

12. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you discover an error, contact us immediately at:

support@oreviane.com

Please include:

• Order number
• Customer name
• Original shipping address
• Correct shipping address

We can change the delivery address only if the order has not progressed beyond the point where the shipping information can reasonably be updated.

13. Address Changes After Shipment

Once an order has been transferred to the shipping carrier, Oreviane cannot guarantee an address change.

Customers may need to contact the applicable carrier directly regarding any carrier-supported delivery options.

Our shipping carriers may include:

• USPS
• UPS
• FedEx

Availability of carrier address changes, holds, redirects, or other delivery adjustments is determined by the carrier.

14. Incorrect Shipping Address Provided by the Customer

Customers should carefully verify their shipping address before placing an order.

If an incorrect or incomplete address causes:

• Delivery delay
• Failed delivery
• Package return
• Carrier rejection

please contact support@oreviane.com.

We will review the shipment status and available options.

We cannot guarantee successful delivery when incorrect address information was provided and could not be corrected before shipment.

15. Product or Size Changes

If you ordered the wrong:

• Size
• Style
• Color
• Product variant
• Quantity

contact us immediately.

We will attempt to make the requested change if fulfillment has not progressed too far.

If the requested replacement has a different price or is unavailable, we may provide an appropriate alternative, such as:

• Canceling the affected item where possible.
• Canceling the order where possible.
• Asking the customer to place a new order after the original cancellation is completed.

We will not substitute a materially different product without customer authorization.

16. Adding Products to an Existing Order

Once an order has been submitted, we may not be able to add additional products to the same transaction.

If adding a product is not operationally possible, customers may place a separate order through oreviane.com.

A separate order may be subject to its own applicable shipping charge.

Our standard shipping fee is:

$6.99 per order

Any charges will be displayed during checkout before payment is completed.

17. Removing an Item From an Order

If you want to remove an item from an order, contact us immediately at:

support@oreviane.com

If the order has not entered a non-modifiable stage of fulfillment, we will review whether the item can be removed.

If removal is completed after payment was collected, the applicable amount for the removed item will be refunded to the original payment method.

18. Changes to Payment Information

For security reasons, we generally cannot replace the payment method on a completed order with another payment method.

If a payment-related change is necessary and the order can still be canceled, we may cancel the order so the customer can place a new order using the preferred payment method.

Never send complete credit or debit card information through ordinary email.

19. Changes to Billing Information

If you notice an error in billing information after submitting an order, contact:

support@oreviane.com

Whether the information can be changed depends on:

• Payment processing status
• Payment provider requirements
• Order status
• Fraud-prevention requirements

Changes to transaction records may not be possible after payment has been completed.

20. Orders Already Shipped

Once an order has shipped:

• It cannot be canceled as an unshipped order.
• Product details can no longer be changed.
• The shipping address generally cannot be changed by us.
• Product quantities cannot be adjusted.

If you no longer want an eligible item, you may request a return after receiving it.

Our return window is:

30 days from delivery

Approved returns receive:

• Free return shipping
• A prepaid return label by email
• No restocking fee

Please review our Return & Refund Policy for complete requirements.

21. Refusing Delivery

We recommend contacting us instead of refusing a package without instructions.

Refused packages may be subject to carrier handling procedures and may take additional time to return.

If you no longer want an order that has already shipped, receiving the package and following our authorized return process generally provides clearer tracking and return documentation.

Contact:

support@oreviane.com

for assistance.

22. Returned-to-Sender Orders

An order may be returned to sender because of:

• Incorrect address
• Incomplete address
• Unclaimed delivery
• Failed delivery attempts
• Carrier restrictions
• Delivery refusal

If an order is returned to us, contact support@oreviane.com.

We will review the order and determine the appropriate resolution based on the reason for return and applicable policies.

23. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately.

Please include the order numbers you believe are duplicates.

We will attempt to cancel the duplicate order if it has not entered fulfillment or shipment.

A duplicate order that has already shipped must follow the applicable return process after delivery.

24. Accidental Purchases

If an order was placed accidentally, contact:

support@oreviane.com

as soon as possible.

We will attempt to stop the order if it has not entered fulfillment or shipment.

If the order has already been dispatched, the applicable return procedure must be followed after delivery.

25. Changes Requested Outside Support Hours

Our customer support hours are:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Requests submitted outside these hours will be reviewed during the next available support period.

Order processing and fulfillment may continue independently of customer support availability.

For this reason, a request submitted outside support hours is not automatically considered completed at the time the email is sent.

26. Weekends and Holidays

Standard order processing occurs:

Monday through Friday

Orders placed after the Friday cut-off time or during weekends generally begin processing on the next available business day.

Recognized holidays may affect order processing, fulfillment, carrier operations, and response times.

27. Cancellation by Oreviane

In limited circumstances, Oreviane may cancel an order when reasonably necessary.

Reasons may include:

• Product unavailability
• Payment authorization failure
• Suspected fraudulent activity
• Invalid shipping information
• Material pricing or listing error
• Technical system error
• Legal or regulatory restrictions
• Inability to fulfill the order

If we cancel a paid order before shipment, the applicable canceled amount will be refunded to the original payment method.

We will not intentionally substitute a materially different product without customer authorization.

28. Out-of-Stock Products

Occasionally, an item may become unavailable after an order has been submitted.

If this occurs, we may:

• Cancel the unavailable item.
• Cancel the affected order where necessary.
• Contact the customer regarding available options.

If payment has already been collected for an item we cannot supply, the applicable amount will be refunded.

29. Pricing or Technical Errors

If an order is affected by a clear material pricing or technical error, we may contact the customer before fulfillment.

Depending on the circumstances, we may:

• Correct the error before completing the transaction where appropriate.
• Ask the customer whether they wish to proceed where legally permitted.
• Cancel the affected order.
• Refund any payment collected for the canceled portion.

We will not knowingly require a customer to accept a materially different price after an order without appropriate notice and authorization.

30. Customer Responsibilities

Before completing checkout, customers should verify:

• Product
• Size
• Color
• Quantity
• Shipping address
• Billing information
• Contact email
• Order total

Customers should contact us promptly when an error is discovered.

Early requests provide the best opportunity for us to modify or cancel an order before fulfillment progresses.

31. Relationship to Shipping Policy

Orders that cannot be canceled before shipment are subject to our Shipping Policy.

Our standard shipping terms include:

• Shipping destination: United States only
• Order cut-off: 5:00 PM ET
• Processing: 1–2 business days
• Transit: 5–10 business days
• Standard shipping: $6.99 per order
• Carriers: USPS, UPS, or FedEx

Customers should review the Shipping Policy for complete delivery information.

32. Relationship to Return & Refund Policy

An order that has already shipped generally cannot be canceled.

After delivery, eligible products may instead be returned under our Return & Refund Policy.

Our standard return terms include:

• 30-day return window
• Free return shipping for approved returns
• Prepaid return label sent by email
• $0 restocking fee
• Refund to the original payment method
• Refund processing after return inspection and approval

The Return & Refund Policy governs returns after delivery.

33. Privacy and Order Requests

When you request a cancellation or order modification, we may use information such as:

• Name
• Email address
• Order number
• Shipping address
• Product information
• Transaction information

This information is used to locate your order, verify the request, prevent unauthorized changes, and provide customer support.

Our handling of personal information is described in our Privacy Policy and Cookie Policy.

34. Unauthorized Order Change Requests

To protect customers, we may request reasonable verification before making material changes to an order.

We may decline a change request if we reasonably believe it is:

• Unauthorized
• Fraudulent
• Submitted by someone who is not connected to the transaction
• Intended to redirect an order unlawfully

Verification measures are intended to protect customers and payment transactions.

35. Consumer Rights

This policy does not limit any non-waivable consumer rights available under applicable law.

Where applicable consumer protection law provides rights or remedies greater than those described in this policy, those legally required rights will apply.

36. Contact Information

For cancellation requests, order modifications, address corrections, or other order-related questions, contact:

Please include your order number and a clear description of the requested cancellation or modification so we can identify your order and review its current fulfillment status.