Terms & Service

Last Updated: August 21, 2026

Welcome to Oreviane. These Terms of Service govern your access to and use of oreviane.com, including purchases made through the website.

By accessing the website, creating an order, or purchasing products from us, you agree to these Terms of Service together with our applicable store policies.

Please read these terms carefully before using the website or placing an order.

Summary

Topic	Terms
Store	Oreviane
Website	oreviane.com
Products	Women's jackets, shirts, tote bags, and other products displayed on the website
Sales Area	United States only
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Processing Time	1–2 business days, Monday through Friday
Estimated Transit Time	5–10 business days, Monday through Friday
Standard Shipping Fee	$6.99 per order
Return Window	30 days from delivery
Return Shipping	Free for approved returns using the prepaid return label
Restocking Fee	$0
Refund Processing	Within 7 days after the returned item is received, inspected, and approved
Support Email	support@oreviane.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET
Business Address	579 Higgins Rd, Cheshire, CT 06410-3329, United States

1. About These Terms

These Terms of Service constitute an agreement between you and Oreviane regarding your use of oreviane.com and purchases made through the website.

These terms apply to:

Website visitors
Customers
Individuals placing orders
Individuals communicating with our customer support
Anyone otherwise accessing or using our website and services

Additional policies published on our website, including our Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and other applicable policies, form part of the terms governing your use of our website.

2. Eligibility to Use the Website

By using this website or placing an order, you represent that:

You are legally capable of entering into a purchase agreement under applicable law.
The information you provide is accurate and complete.
You are authorized to use the payment method submitted with the order.
Your purchase is for lawful purposes.
You will not use the website in violation of applicable law or these Terms of Service.

If you are not legally permitted to enter into a binding transaction, you should use the website only with the involvement of a parent, guardian, or other legally authorized person where required by law.

3. Products and Product Information

Oreviane sells women's products including:

Jackets
Shirts
Tote bags
Other products specifically displayed for sale on oreviane.com

We aim to provide accurate and understandable information regarding each product.

Product pages may include information such as:

Product name
Description
Available sizes
Available colors
Materials where applicable
Product images
Product price
Availability
Shipping information
Other relevant product details

Customers should review the product page and applicable policies before completing a purchase.

4. Product Images and Colors

We make reasonable efforts to display product images and colors accurately.

However, the appearance of a product may vary slightly depending on:

Device screen
Monitor settings
Display brightness
Lighting
Photography conditions
Manufacturing variations

Small differences in color display that result solely from screen or photography settings do not necessarily indicate that the product is defective.

Material differences between the product received and the product description or images should be reported to support@oreviane.com.

5. Product Availability

Products are offered subject to availability.

An item being displayed on the website does not guarantee unlimited inventory.

In some circumstances, a product may become unavailable after an order is submitted because of:

Inventory synchronization delays
Stock errors
Product damage before fulfillment
Supplier or fulfillment issues
Other operational circumstances

If we cannot fulfill an ordered product, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected item.

We will not intentionally substitute a materially different product without the customer's authorization.

6. Prices

All product prices are displayed in United States dollars (USD) unless clearly stated otherwise.

The product prices displayed on oreviane.com include applicable tax based on our stated pricing structure.

Customers will be able to review applicable charges before submitting an order.

The standard shipping charge is:

$6.99 per order

The shipping charge is calculated and displayed during checkout.

We do not intentionally add undisclosed mandatory fees after checkout.

7. Pricing Errors

We make reasonable efforts to ensure that product prices are accurate.

However, occasional technical, typographical, or administrative errors may occur.

If a material pricing error is discovered before fulfillment, we may:

Contact the customer with the correct information.
Allow the customer to confirm the corrected purchase where appropriate.
Cancel the affected order and issue a full refund if payment has already been collected.

We will not knowingly process an order using materially misleading pricing information.

8. Orders

Submitting an order through oreviane.com constitutes an offer to purchase the selected products under the terms displayed at checkout and the policies published on the website.

After an order is placed, customers may receive an order confirmation.

An order confirmation acknowledges receipt of the order but does not necessarily mean that every item has completed fulfillment.

We may verify:

Payment authorization
Billing information
Delivery information
Product availability
Order accuracy
Fraud or security concerns

We reserve the right to decline or cancel an order for legitimate reasons described in these terms.

9. Order Acceptance

An order is accepted when we confirm and proceed with fulfillment of the order.

We may refuse or cancel an order where reasonably necessary because of:

Payment failure
Suspected unauthorized payment
Fraud prevention
Incorrect pricing
Product unavailability
Invalid or incomplete delivery information
Legal restrictions
Website or system errors
Abusive or unlawful activity

If a paid order is canceled by us before fulfillment, the applicable amount will be refunded to the original payment method.

10. Order Cut-Off and Processing

Our standard order cut-off time is:

5:00 PM Eastern Time (ET)

Orders require approximately:

1–2 business days for processing

Processing is generally performed:

Monday through Friday

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays will generally begin processing on the next available business day.

For complete shipping information, customers should review our Shipping Policy.

11. Shipping

We currently ship orders only within the United States.

We do not currently offer international shipping.

Our standard shipping terms are:

Processing time: 1–2 business days
Estimated transit time: 5–10 business days
Processing days: Monday through Friday
Transit days: generally Monday through Friday
Standard shipping fee: $6.99 per order
Carriers: USPS, UPS, or FedEx

Estimated total delivery time is generally 6–12 business days, consisting of processing time plus transit time.

Delivery estimates are not guaranteed delivery dates.

Full shipping terms are available in our Shipping Policy.

12. Delivery Information

Customers are responsible for entering accurate and complete delivery information.

This includes:

Full recipient name
Street address
Apartment, unit, or suite number when applicable
City
State
ZIP code
Contact information where required

Customers should review delivery information carefully before submitting an order.

If an address error is discovered after purchase, contact:

support@oreviane.com

We will attempt to assist when possible, but we cannot guarantee that an address can be changed after fulfillment or shipment has begun.

13. Shipping Delays

Shipping or delivery delays may occur because of circumstances outside our reasonable control, including:

Severe weather
Carrier delays
Carrier network disruptions
Public holidays
High-volume shipping periods
Incorrect delivery information
Regional disruptions
Natural disasters
Other unexpected carrier or transportation events

Customers should contact us if an order has not arrived within a reasonable period after the estimated delivery window.

14. Payment

Customers must provide a valid payment method when placing an order.

Available payment methods are displayed during checkout.

By submitting payment information, you represent that:

The payment information is accurate.
You are authorized to use the payment method.
The transaction is lawful.

Payment authorization or processing may be performed by third-party payment providers.

We do not intentionally charge an amount different from the final amount disclosed at checkout unless the customer separately authorizes another transaction.

15. Taxes and Additional Charges

Product prices on our website include applicable tax under our stated pricing model.

Shipping is charged separately at:

$6.99 per order

The shipping amount is displayed during checkout.

Customers can review the total payable amount before confirming the purchase.

We do not intentionally impose hidden mandatory fees that were not disclosed before order completion.

16. Returns

Eligible products may be returned within:

30 days from the date of delivery

To begin a return, contact:

support@oreviane.com

Eligible returned products generally must:

Be returned within the 30-day return period.
Be in the same condition in which they were received.
Be unworn and unused except for reasonable inspection or fitting.
Include original tags when supplied.
Include original packaging where reasonably applicable.
Be free from customer-caused material damage or alteration.

Complete requirements are provided in our Return & Refund Policy.

17. Return Shipping

Approved returns receive:

Free return shipping

After a return is accepted, we will send a prepaid return shipping label to the customer's email address.

The customer should:

Download the return label.
Print the label.
Package the product securely.
Attach the label to the return package.
Return the package according to the instructions provided.

Customers are not charged a return shipping fee when they use the authorized prepaid label.

18. Restocking Fees

We do not charge a restocking or storage fee for approved returns.

Restocking Fee: $0.00

No restocking fee will be deducted from an eligible refund.

19. Refunds

Approved refunds are processed within:

7 days after the returned product is received, inspected, and approved.

Refunds are normally sent to the original payment method.

Banks, card issuers, and payment providers may require additional processing time after we issue a refund.

For complete refund requirements and procedures, review our Return & Refund Policy.

20. Exchanges

Customers who want to request an exchange should contact:

support@oreviane.com

Exchange requests must be made within the applicable 30-day return period.

An exchange depends on:

Return eligibility
Product condition
Inventory availability

If a direct exchange is unavailable, the customer may return the eligible product and place a separate order for the desired product.

21. Damaged, Defective, or Incorrect Products

Customers should inspect their products after delivery.

If a product arrives:

Damaged
Defective
Incorrect
Materially different from what was ordered

support@oreviane.com

Please provide the order number and relevant photographs where reasonably necessary to verify the issue.

We will review the issue and provide an appropriate resolution.

Approved returns involving an incorrect, damaged, or defective product are not subject to a return shipping fee.

22. Order Changes

If you need to request a change to an order, contact us as soon as possible at:

support@oreviane.com

We will make reasonable efforts to accommodate eligible requests before fulfillment begins.

Changes cannot be guaranteed after an order has entered processing, packaging, or shipment.

23. Order Cancellations

Customers may request cancellation before an order has been processed or shipped.

To request cancellation, contact:

support@oreviane.com

If cancellation is possible, we will cancel the applicable order and refund any eligible payment.

Once an order has shipped, it generally cannot be canceled as an unshipped order. Customers may instead use the applicable return procedure after delivery.

24. Promotions and Discount Codes

From time to time, we may offer promotions, discounts, or promotional codes.

Unless otherwise clearly stated:

Promotional offers apply only during the stated promotional period.
Discounts cannot be applied after an order is completed.
Promotional codes may be subject to product or order eligibility requirements.
A promotional code may be limited to one use per customer or order.
Promotions have no cash value unless required by applicable law.

Any material restrictions will be disclosed with the applicable promotion.

25. Website Accuracy

We make reasonable efforts to keep website information accurate and current.

However, occasional errors may occur in information such as:

Product descriptions
Pricing
Inventory
Images
Availability
Promotional information
Website functionality

If we discover a material error affecting an order, we will take reasonable steps to correct it and provide an appropriate customer resolution.

26. Prohibited Uses

You may not use oreviane.com:

For unlawful purposes.
To violate applicable laws or regulations.
To submit fraudulent orders.
To impersonate another person.
To provide intentionally false information.
To interfere with website security.
To introduce malware, malicious code, or harmful software.
To gain unauthorized access to systems or accounts.
To scrape or collect information in violation of applicable law or our rights.
To infringe intellectual property rights.
To engage in fraudulent payment activity.
To abuse customer support systems.

We may restrict access when reasonably necessary to protect customers, our website, or our legal rights.

27. Intellectual Property

Unless otherwise stated, content published on oreviane.com, including:

Website design
Text
Graphics
Logos
Product presentation
Original photographs
Written content
Layouts
Branding elements

is owned by or lawfully licensed to Oreviane and may be protected by copyright, trademark, or other intellectual property laws.

Customers may use website content for ordinary personal shopping and informational purposes.

Website content may not be copied, reproduced, distributed, republished, sold, or commercially exploited without authorization unless such use is permitted by applicable law.

28. Third-Party Services

Our website may rely on third-party providers for services such as:

Payment processing
Website hosting
Analytics
Shipping
Order fulfillment
Fraud prevention
Email communications
Customer support tools

These providers may process information as necessary to provide their services.

Their own terms and privacy practices may apply to their independent services.

29. External Links

Our website may contain links to third-party websites or services.

A link does not necessarily mean that we control or endorse all content, products, services, or policies on the external website.

Customers should review the terms and privacy policies of third-party websites before providing personal information or completing transactions with them.

30. Privacy and Personal Information

We process personal information in connection with website use, purchases, fulfillment, customer service, security, analytics, and other legitimate business operations.

Information may include:

Name
Email address
Billing information
Delivery address
Order details
Device information
Website usage data
Customer service communications

Our collection, use, storage, disclosure, and protection of personal information are described in our Privacy Policy.

31. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support:

Website functionality
Shopping cart operations
User preferences
Security
Analytics
Performance measurement
Advertising where applicable

More information regarding cookies, tracking technologies, available choices, and related data processing is provided in our Cookie Policy and Privacy Policy.

32. Account and Website Security

Customers are responsible for taking reasonable steps to protect their account information and devices.

You should not:

Share sensitive login credentials unnecessarily.
Attempt to access another customer's information.
Circumvent security features.
Conduct unauthorized testing against the website.

If you believe your personal information or an order has been affected by unauthorized activity, contact us promptly at:

support@oreviane.com

33. Availability of the Website

We aim to keep the website reasonably available but cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur because of:

Maintenance
Technical problems
Hosting interruptions
Security incidents
Third-party service outages
Software updates
Circumstances outside our reasonable control

We may modify or maintain website functionality where reasonably necessary.

34. Limitation of Liability

To the maximum extent permitted by applicable law, Oreviane will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may lawfully be limited.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited.

Nothing in these terms is intended to eliminate mandatory consumer rights or remedies provided by applicable law.

35. No Waiver of Consumer Rights

These Terms of Service do not waive or restrict any consumer rights that cannot legally be waived.

If a provision of these terms conflicts with a mandatory consumer protection law applicable to a particular transaction, the mandatory legal protection will apply to the extent required.

36. Indemnification

To the extent permitted by applicable law, users may be responsible for losses or claims arising from their unlawful use of the website, fraudulent conduct, intentional misuse, or infringement of another person's rights.

This section does not require customers to indemnify us for matters for which such liability cannot lawfully be imposed.

37. Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally permitted.

38. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect:

Changes to our business operations
Website functionality
Store policies
Legal requirements
Security practices
Service providers

The updated version will be published on oreviane.com with a revised "Last Updated" date.

Changes will not retroactively remove rights that have already accrued to customers where prohibited by applicable law.

39. Governing Law

These Terms of Service are governed by applicable laws of the United States and, where applicable, the laws associated with our business location in Connecticut, without eliminating any mandatory consumer protections that apply based on applicable law.

Nothing in this section prevents a customer from exercising rights that cannot lawfully be excluded by contract.

40. Disputes and Customer Support

If you have a concern about an order, product, refund, delivery, or our website, we encourage you to contact us first so that we can review the matter.

Contact:

support@oreviane.com

Please include your order number when the concern relates to a purchase.

We will make reasonable efforts to review and respond to legitimate customer concerns.

Nothing in this section prevents either party from using legal rights or remedies available under applicable law.

41. Entire Agreement

These Terms of Service, together with applicable policies published on oreviane.com, constitute the terms governing the use of our website and purchases made through it.

Applicable policies may include: