Last Updated: August 21, 2026

At Oreviane, we respect your privacy and are committed to handling personal information transparently, responsibly, and securely.

This Privacy Policy explains how Oreviane collects, uses, stores, shares, and protects personal information when you visit oreviane.com, place an order, contact customer support, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Summary

Privacy Topic	Information
Store	Oreviane
Website	oreviane.com
Information Collected	Contact details, order information, payment-related information, shipping details, device data, website activity, and customer communications
Primary Uses	Order fulfillment, payment processing, shipping, customer support, security, fraud prevention, analytics, and website improvement
Payment Data	Payment transactions may be processed by authorized third-party payment providers
Shipping Data	Shared with relevant carriers and service providers as necessary to fulfill orders
Cookies	Used for website functionality, preferences, analytics, security, and advertising where applicable
Sale of Personal Information	We do not sell personal information for monetary payment
Data Requests	Customers may contact us to request access, correction, or deletion where applicable
Contact Email	support@oreviane.com
Business Address	579 Higgins Rd, Cheshire, CT 06410-3329, United States
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• oreviane.com
• Online purchases
• Customer support requests
• Returns and refund requests
• Order-related communications
• Website forms
• Website cookies and similar technologies
• Other direct interactions with Oreviane

This policy does not necessarily govern independent websites or services operated by third parties.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

2.1 Contact Information

We may collect:

• Full name
• Email address
• Telephone number, when provided
• Billing address
• Shipping address
• City
• State
• ZIP code
• Country

We use this information to communicate with customers and fulfill orders.

2.2 Order Information

When you place an order, we may collect or process:

• Order number
• Products ordered
• Product sizes or variants
• Order value
• Shipping fee
• Purchase date
• Order status
• Delivery information
• Return or refund status

This information is necessary to process and manage purchases.

2.3 Payment-Related Information

When you complete a purchase, payment information may be processed by authorized payment service providers.

Depending on the payment method, payment-related information may include:

• Payment method type
• Billing information
• Transaction identifier
• Payment authorization status
• Limited payment account information provided to us by the payment processor

Full payment card details may be processed directly by the applicable payment provider rather than stored directly by Oreviane.

We use payment-related information to:

• Process transactions
• Confirm payment
• Prevent fraud
• Process refunds
• Maintain accounting and transaction records

3. Shipping and Fulfillment Information

To deliver your order, we may collect and process:

• Recipient name
• Shipping address
• Contact information
• Order information
• Tracking information
• Delivery status

This information may be shared with shipping carriers, fulfillment providers, or logistics service providers only as reasonably necessary to process and deliver the order.

Our shipping carriers may include:

• USPS
• UPS
• FedEx

These companies may process delivery information according to their own privacy practices.

4. Customer Support Information

If you contact us at support@oreviane.com, we may collect information contained in your communication, including:

• Name
• Email address
• Order number
• Questions
• Complaints
• Return requests
• Refund requests
• Product information
• Photographs submitted for damaged or defective products
• Other information you voluntarily provide

We use this information to respond to your request and maintain appropriate customer service records.

5. Information Collected Automatically

When you visit oreviane.com, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Referring website
• Pages viewed
• Time spent on pages
• Click activity
• Shopping cart activity
• Website interactions
• Session identifiers
• Cookie identifiers
• Date and time of visits

We may use this information to operate, secure, analyze, and improve our website.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Essential website functionality
• Shopping cart functionality
• Checkout functionality
• Security
• Fraud prevention
• Customer preferences
• Website analytics
• Performance measurement
• Advertising and marketing where applicable
• Remembering user choices

Some cookies are necessary for the website to function correctly.

Other cookies may be used for analytics or advertising where permitted and, where legally required, subject to the user's consent or available privacy choices.

More detailed information may be provided in our Cookie Policy.

7. How We Use Personal Information

We may use personal information for the following purposes.

7.1 Processing Orders

We use customer information to:

• Accept orders
• Verify purchase information
• Process payments
• Prepare products for shipment
• Arrange delivery
• Provide order confirmations
• Provide tracking information

7.2 Customer Service

We may use information to:

• Answer questions
• Handle order concerns
• Process returns
• Process refunds
• Resolve delivery issues
• Respond to damaged or defective product claims

7.3 Website Operations

We may use personal information and usage information to:

• Operate our website
• Maintain website functionality
• Diagnose technical problems
• Improve website performance
• Improve user experience

7.4 Security and Fraud Prevention

We may process information to:

• Detect suspicious activity
• Prevent fraudulent payments
• Protect customer accounts
• Protect our website
• Investigate unauthorized transactions
• Prevent abuse or misuse

7.5 Legal and Compliance Purposes

We may use or retain information when reasonably necessary to:

• Comply with applicable laws
• Maintain tax and accounting records
• Respond to valid legal requests
• Enforce our policies
• Establish, exercise, or defend legal claims
• Prevent illegal activity

7.6 Analytics

We may analyze website activity to understand:

• How visitors use the website
• Which pages are visited
• Website performance
• Customer navigation
• Technical errors
• General shopping behavior

Analytics information helps us improve our website and services.

8. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications if you have provided the necessary permission or if another lawful basis applies.

Marketing communications may include:

• Product information
• Promotions
• New product announcements
• Store updates

You may unsubscribe from promotional emails using the unsubscribe option provided in the communication, where available.

Transactional messages relating to an existing order, refund, return, account security, or customer support may still be sent because they are necessary to provide the requested service.

9. Advertising and Tracking

Where applicable, our website may use advertising or measurement technologies to understand advertising performance or display relevant marketing content.

These technologies may involve:

• Cookies
• Pixels
• Device identifiers
• Browser information
• Website interaction information

Where required by applicable law, non-essential advertising or tracking technologies will be subject to applicable consent requirements or available privacy controls.

10. How We Share Personal Information

We do not disclose personal information indiscriminately.

We may share information with trusted service providers where reasonably necessary to operate our business.

10.1 Payment Providers

We may share transaction information with payment processors to:

• Authorize payments
• Complete transactions
• Detect fraud
• Process refunds

10.2 Shipping Carriers

Shipping information may be provided to:

• USPS
• UPS
• FedEx
• Other relevant fulfillment or logistics providers if used for an order

Information is shared only as necessary for delivery and related logistics.

10.3 Website and Technology Providers

We may use service providers for functions such as:

• Website hosting
• E-commerce infrastructure
• Database hosting
• Security
• Analytics
• Customer support
• Email delivery
• Fraud prevention
• Technical maintenance

These providers may process information only as necessary to provide their contracted services, subject to applicable agreements and legal requirements.

10.4 Professional Advisers

Where reasonably necessary, information may be disclosed to:

• Accountants
• Lawyers
• Auditors
• Insurance providers
• Other professional advisers

Such disclosures may occur where required for legitimate business, legal, financial, or compliance purposes.

10.5 Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to lawful court orders
• Respond to legally valid government requests
• Prevent fraud
• Protect customers
• Protect our rights or property
• Investigate illegal or harmful activity

11. Sale of Personal Information

Oreviane does not sell personal information for monetary payment.

Certain privacy laws may define "sale," "sharing," or targeted advertising more broadly than an ordinary monetary sale.

Where such laws apply, eligible users may have additional rights regarding the use or disclosure of personal information for targeted advertising, cross-context behavioral advertising, or similar purposes.

Applicable privacy choices will be provided where legally required.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• The type of information
• Order and transaction requirements
• Customer service needs
• Fraud prevention
• Tax requirements
• Accounting obligations
• Contractual obligations
• Legal requirements
• Dispute resolution

For example, transaction records may need to be kept longer than general website analytics because financial records may be subject to legal and accounting requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

13. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• Secure connections
• Access restrictions
• Service provider controls
• Account authentication
• Fraud monitoring
• Technical security measures

No electronic transmission or storage method can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their devices, passwords, and account information.

14. Payment Security

Payment information may be processed through secure third-party payment providers.

We do not ask customers to send complete payment card information by regular email.

If you receive a suspicious message requesting confidential payment credentials while claiming to represent Oreviane, contact us at:

support@oreviane.com

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about categories of information collected
• Request information about certain disclosures
• Object to certain processing
• Restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing
• Opt out of certain targeted advertising or data sharing where applicable
• Receive a portable copy of certain information where applicable

Privacy rights vary depending on applicable law and the user's location.

16. How to Submit a Privacy Request

To submit a privacy-related request, contact:

support@oreviane.com

Please include sufficient information for us to understand your request.

We may need to verify your identity before processing certain privacy requests.

Verification measures are intended to prevent unauthorized access to personal information.

We will respond within the timeframe required by applicable law.

17. Verification of Requests

When responding to privacy requests, we may request reasonable information to verify:

• Your identity
• Your relationship to the account or transaction
• Your authority to make the request

We will not require more information than reasonably necessary for verification.

18. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, we may request documentation confirming the agent's authority.

We may also contact you directly to verify the request where permitted by law.

19. Non-Discrimination

We will not unlawfully discriminate against a customer for exercising privacy rights available under applicable law.

Exercising a privacy right will not, by itself, result in:

• Denial of service
• Unlawful price differences
• Reduced product quality
• Unlawful retaliation

Differences that are lawfully permitted, reasonably related to data use, or part of legitimate programs may still apply where allowed by law.

20. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Depending on applicability and circumstances, these rights may include:

• Right to know
• Right to access
• Right to correction
• Right to deletion
• Right to data portability
• Right to opt out of certain sales or sharing
• Right to limit certain uses of sensitive personal information where applicable
• Right to non-discrimination

Oreviane does not sell personal information for monetary payment.

California residents may submit applicable requests through:

support@oreviane.com

21. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

These rights may include:

• Access
• Correction
• Deletion
• Data portability
• Opt-out rights
• Rights regarding targeted advertising
• Rights regarding certain profiling activities
• Appeal rights where applicable

We will honor applicable legally required rights based on the customer's jurisdiction and our obligations under the relevant law.

22. International Visitors

Oreviane currently ships products only within the United States.

However, individuals outside the United States may be able to access the website.

If you access the website from another jurisdiction, information may be processed in the United States or in other locations where our service providers operate.

Where legally required, appropriate safeguards will be used for applicable cross-border data processing.

23. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are below the age at which they may independently provide valid consent under applicable law.

We do not knowingly solicit purchases directly from children who are not legally capable of entering into a purchase transaction.

If a parent or legal guardian believes that a child has provided personal information to us unlawfully, please contact:

support@oreviane.com

We will review the request and take appropriate action where required.

24. Third-Party Websites

Our website may contain links to external websites, platforms, or services.

We do not control the privacy practices of independent third parties.

Before providing personal information to an external service, customers should review that third party's privacy policy and terms.

25. Social Media and External Platforms

If you interact with Oreviane through a social media platform or other third-party service, that platform may separately collect and process information.

Information processed by those platforms is governed by their own privacy policies.

26. Analytics Services

We may use analytics technologies or service providers to help understand website performance and visitor behavior.

Analytics information may include:

• Page views
• Visit duration
• Referral source
• Device information
• Browser information
• General geographic information
• Website interactions

Where required, analytics cookies or similar technologies will be subject to applicable consent preferences.

27. Fraud Detection and Prevention

We may process transaction, device, account, and order information to detect and prevent:

• Payment fraud
• Unauthorized purchases
• Account misuse
• Automated abuse
• Suspicious transactions
• Other unlawful activity

This processing protects customers, payment providers, and our business.

28. Business Transfers

If Oreviane undergoes a legitimate business transaction such as:

• Merger
• Acquisition
• Reorganization
• Asset transfer
• Sale of business operations

personal information may be transferred as part of the transaction where permitted by law.

Any recipient will remain subject to applicable privacy obligations.

29. Legal Claims and Dispute Resolution

We may retain or use information when reasonably necessary to:

• Establish legal rights
• Exercise legal rights
• Defend legal claims
• Resolve customer disputes
• Investigate suspected fraud
• Enforce contractual rights

Such information will be retained only as reasonably necessary and subject to applicable legal requirements.

30. Do Not Track Signals

Some browsers offer "Do Not Track" settings.

Because there is no single universally adopted technical standard for all Do Not Track signals, our website may not respond uniformly to every such browser signal.

Where legally required, we will recognize applicable browser-based opt-out preference signals that are required by relevant privacy law and technically supported by our website.

31. Cookie Controls

Depending on your browser, device, location, and applicable website settings, you may be able to manage cookies through:

• Browser controls
• Device privacy settings
• Cookie consent settings available on our website, where applicable
• Advertising preference tools provided by third parties

Disabling essential cookies may prevent certain website features, including shopping cart or checkout functionality, from operating correctly.

32. Email Communications

We may send service-related emails concerning:

• Order confirmations
• Shipping
• Tracking
• Returns
• Refunds
• Customer support
• Security
• Important policy or service notices

These operational communications are separate from optional promotional emails.

Customers may unsubscribe from promotional communications where applicable without preventing necessary transactional messages relating to active purchases or requests.

33. Data Accuracy

We rely on customers to provide accurate information when placing orders or submitting requests.

Customers may contact us if information associated with an order is inaccurate.

Contact:

support@oreviane.com

Certain order or transaction records may need to be preserved as originally recorded where required for legal, accounting, fraud-prevention, or compliance purposes.

34. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices
• New website functionality
• New service providers
• Changes in applicable law
• Security improvements
• Changes in data processing practices

When we make changes, the updated Privacy Policy will be published on oreviane.com with a revised "Last Updated" date.

Material changes will be communicated where required by applicable law.

35. Relationship to Other Store Policies

This Privacy Policy should be read together with other applicable policies published on oreviane.com, including:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Cookie Policy
• Payment Methods Policy
• Cancellation Policy

These policies address separate aspects of the customer relationship and website experience.

36. Contact Information

For privacy questions, data requests, security concerns, or questions about how your personal information is handled, contact:

When submitting a privacy request related to an existing order, please include the relevant order number where appropriate so that we can identify the correct transaction while minimizing unnecessary collection of personal information.