Payment Policy


Last Updated: August 21, 2026

At Oreviane, we provide secure and transparent payment options for purchases made through oreviane.com.

This Payment Methods Policy explains the payment methods we accept, when customers are charged, how payment authorization works, how refunds are issued, and how payment information is handled.

Summary

Payment Detail Information
Store Oreviane
Website oreviane.com
Currency United States Dollar (USD)
Accepted Credit / Debit Cards Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay
Express Checkout / Digital Wallets Shop Pay, PayPal, Google Pay, Apple Pay, Venmo
Taxes Applicable tax is included in the displayed product price
Standard Shipping Fee $6.99 per order
Hidden Payment Fees None
Refund Method Original payment method whenever applicable
Refund Processing Within 7 days after an eligible returned item is received, inspected, and approved
Support Email support@oreviane.com
Support Hours Monday–Saturday, 8:00 AM–7:00 PM ET

1. Accepted Payment Methods

Customers may pay for eligible orders on oreviane.com using the payment methods displayed during checkout.

Credit and Debit Cards

We accept the following card networks:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Elo
  • JCB
  • UnionPay

The card must be valid and authorized for the transaction.

Express Checkout and Digital Wallets

We also support the following express checkout and digital wallet options:

  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay
  • Venmo

Availability of a specific express checkout method may depend on the customer's device, browser, account status, location, and the payment provider's technical requirements.

Only payment methods currently displayed at checkout are available for a particular transaction.

2. Payment Currency

All prices and payments on oreviane.com are processed in:

United States Dollars (USD)

Customers using a payment method linked to another currency may be subject to currency conversion performed by their bank, card issuer, or payment provider.

Any foreign exchange rate or conversion charge imposed independently by a financial institution is determined by that provider and is not charged by Oreviane.

3. Pricing Transparency

We aim to clearly display the amount customers are required to pay before an order is submitted.

The checkout may display:

  • Product price
  • Quantity
  • Applicable discounts
  • Shipping charge
  • Applicable tax treatment
  • Final order total

Our standard shipping fee is:

$6.99 per order

Applicable tax is included in the displayed product price under our current pricing structure.

There are no hidden mandatory payment processing fees added by Oreviane after checkout.

4. Order Total

Before completing payment, customers can review the final transaction amount.

Example

If the merchandise price is:

$50.00

and standard shipping applies:

Charge Amount
Merchandise $50.00
Standard Shipping $6.99
Additional Store Payment Fee $0.00
Total $56.99

Applicable tax is already included in the displayed product price.

Any promotion or discount applied to the transaction will be shown before payment is submitted.

5. Payment Authorization

When you place an order, your selected payment provider may authorize or process the transaction.

Payment authorization confirms that the payment method:

  • Is valid
  • Has sufficient authorization for the transaction
  • Has passed applicable security checks
  • Has not been rejected by the issuing institution

An order may not be processed if payment authorization fails.

6. When You Are Charged

Your selected payment method may be authorized or charged when your order is submitted or accepted for processing, depending on the payment method and payment provider.

The transaction amount will correspond to the final total shown during checkout.

We do not intentionally charge customers more than the amount they approve at checkout.

7. Card Payment Requirements

When paying by card, customers may be required to provide:

  • Cardholder name
  • Card number
  • Expiration date
  • Security code
  • Billing address
  • Other verification information requested by the payment provider

Customers are responsible for ensuring that submitted payment and billing information is accurate.

8. Express Checkout

Express checkout services may allow customers to use payment and address information stored with their selected payment provider.

Depending on the service, customers may be redirected to or interact with:

  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay
  • Venmo

Customers should review the information presented by the selected provider before authorizing payment.

9. Payment Security

We take reasonable measures to protect payment transactions.

Payment information may be transmitted and processed through secure third-party payment infrastructure.

Where applicable, full card details may be handled directly by authorized payment processors rather than stored directly by Oreviane.

Customers should never send complete credit card or debit card information to us by ordinary email.

10. Third-Party Payment Providers

Payment transactions may involve independent financial institutions or payment service providers.

These providers may perform services such as:

  • Payment authorization
  • Fraud screening
  • Identity or transaction verification
  • Payment settlement
  • Refund processing
  • Chargeback handling

Their own terms, privacy practices, security requirements, and eligibility rules may apply to their services.

11. Payment Verification

For security and fraud-prevention purposes, some transactions may require additional verification.

Verification may include confirmation of:

  • Billing address
  • Cardholder information
  • Payment authorization
  • Order information
  • Transaction legitimacy

We may delay or decline fulfillment if a payment cannot be successfully verified.

12. Declined Payments

A payment may be declined for reasons including:

  • Insufficient funds
  • Incorrect payment details
  • Expired card
  • Incorrect security code
  • Billing address mismatch
  • Issuer security controls
  • Fraud-prevention checks
  • Payment provider restrictions
  • Technical errors

If your payment is declined, you may try another accepted payment method or contact your bank or payment provider.

13. Failed or Incomplete Payments

An order is not considered successfully paid if the payment transaction fails or remains incomplete.

If payment is unsuccessful:

  • The order may not be confirmed.
  • The order may not enter fulfillment.
  • The customer may be asked to use another accepted payment method.

Customers should check their order confirmation before assuming an order was successfully placed.

14. Duplicate Charges

If you believe you were charged more than once for the same order, contact us at:

support@oreviane.com

Please provide:

  • Order number
  • Customer name
  • Date of transaction
  • Payment method type
  • Amount charged

Do not send your complete card number or card security code by email.

We will review the order and available transaction records.

15. Pending Transactions

A payment provider may sometimes display a transaction as pending.

A pending authorization does not necessarily mean that the customer has been permanently charged more than once.

Temporary authorizations may be released according to the bank or payment provider's own processing schedule.

For questions about the timing of a pending authorization, customers may also contact their issuing bank or payment provider.

16. Payment Errors

If an incorrect amount appears during checkout, do not complete the transaction.

Contact:

support@oreviane.com

If we discover a material payment or pricing error after an order is submitted, we may contact the customer before fulfillment and provide an appropriate resolution.

We will not knowingly require customers to accept undisclosed additional charges.

17. Pricing Errors

We make reasonable efforts to maintain accurate pricing.

If a clear pricing error affects an order, we may:

  • Correct the error before fulfillment
  • Contact the customer
  • Cancel the affected transaction where appropriate
  • Refund the affected payment if it has already been collected

We will not intentionally fulfill an order using misleading price information.

18. Taxes

Applicable tax is included in the product prices displayed on oreviane.com under our current pricing structure.

Customers can review the applicable total before payment is completed.

The standard shipping fee of $6.99 is displayed separately during checkout.

19. Shipping Charges

Our standard shipping charge is:

$6.99 per order

This shipping cost is calculated and displayed before the customer confirms payment.

We do not add an undisclosed shipping surcharge after the transaction is completed.

For full delivery information, review our Shipping Policy.

20. Discounts and Promotional Codes

If we offer a valid discount or promotional code, the discount will be reflected in the checkout total when successfully applied.

Customers should verify the final amount before submitting payment.

Unless otherwise stated:

  • Promotional codes must be entered before completing checkout.
  • Discounts cannot generally be added retroactively to completed orders.
  • Promotional eligibility may depend on the specific offer terms.

21. Order Changes Affecting Payment

If an approved order modification changes the purchase amount, we will clearly communicate any required adjustment.

Depending on the order status, we may:

  • Refund the difference
  • Cancel the affected item
  • Cancel the order
  • Ask the customer to place a new order

We will not make an additional charge without appropriate authorization.

22. Order Cancellations

Customers may request an order cancellation before the order enters a stage of fulfillment or shipment that can no longer be stopped.

To request cancellation, contact:

support@oreviane.com

There is no cancellation fee for an order that is successfully canceled before shipment.

Cancellation Fee: $0.00

If payment was already collected for a successfully canceled order, the eligible amount will be refunded to the original payment method.

For complete requirements, review our Cancel / Change Order Policy.

23. Refunds

Eligible refunds are normally issued to the original payment method used for the transaction.

For approved product returns, we process the refund within:

7 days after the returned product is received, inspected, and approved.

After we issue the refund, the customer's bank, card issuer, or payment provider may require additional time to post the funds.

That additional financial institution processing time is outside our direct control.

24. Refunds to Credit or Debit Cards

If the original purchase was made using an accepted credit or debit card, the refund will normally be returned to that same card account.

The refund posting time may vary depending on the issuing bank or card network.

25. Refunds to Digital Wallets

If the original payment was made through an eligible digital wallet or express checkout service, the refund will normally be returned through the same payment method.

This may include:

  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay
  • Venmo

The provider may require additional time to display the completed refund.

26. Original Payment Method Unavailable

In unusual circumstances, the original payment method may no longer be available.

If this occurs, contact:

support@oreviane.com

We will review the transaction and determine an appropriate refund method consistent with applicable payment-provider requirements and law.

27. Returns and Payment Refunds

Eligible products may be returned within:

30 days from delivery

Approved returns receive:

  • Free return shipping
  • Prepaid return label by email
  • No restocking fee
  • Eligible refund to the original payment method

For full conditions and procedures, review our Return & Refund Policy.

28. Chargebacks and Payment Disputes

If you believe there is an issue with a transaction, we encourage you to contact us first at:

support@oreviane.com

We can review issues involving:

  • Duplicate charges
  • Incorrect order amounts
  • Missing refunds
  • Unauthorized transaction concerns
  • Product or delivery disputes

Nothing in this policy prevents a customer from exercising lawful rights available through their bank, card issuer, payment provider, or applicable consumer protection law.

29. Unauthorized Transactions

If you believe a payment method was used without your permission, promptly contact:

  • Your bank or card issuer
  • The applicable payment provider
  • Oreviane at support@oreviane.com

We may request reasonable information necessary to locate the order and investigate the transaction.

For security, never email us your complete card number or security code.

30. Fraud Prevention

We may use reasonable transaction-security measures intended to identify:

  • Unauthorized payments
  • Suspicious order activity
  • Stolen payment information
  • Abnormal transaction patterns
  • Fraudulent purchases

An order may be placed on hold or canceled if payment authorization or security verification fails.

If a paid order is canceled by us, the applicable amount will be returned according to the original transaction and payment-provider requirements.

31. Payment Data and Privacy

Payment-related information may be processed for:

  • Transaction processing
  • Fraud prevention
  • Refunds
  • Accounting
  • Customer support
  • Legal and compliance obligations

Our handling of personal information is explained in our Privacy Policy.

Information about cookies and online tracking technologies is addressed in our Cookie Policy.

32. We Do Not Request Payment by Unlisted Methods

Customers should complete payment only through the checkout options available on oreviane.com.

We do not require customers to complete ordinary website purchases by sending payment through unrelated or undisclosed channels.

If you receive a suspicious request claiming to represent Oreviane, contact us before making any payment.

33. Payment Method Availability

Although we support the payment methods listed in this policy, availability during a specific checkout session may depend on:

  • Customer device
  • Browser
  • Payment-provider eligibility
  • Wallet configuration
  • Technical availability
  • Payment-provider rules

The payment methods actually presented during checkout represent the options available for that transaction.

34. Customer Responsibility

Before submitting payment, customers should verify:

  • Product selection
  • Quantity
  • Shipping information
  • Payment method
  • Billing details
  • Shipping charge
  • Discounts
  • Final order total

By confirming payment, the customer authorizes the disclosed transaction amount using the selected payment method.

35. Changes to This Policy

We may update this Payment Methods Policy when necessary to reflect changes involving:

  • Accepted payment methods
  • Payment processors
  • Checkout functionality
  • Store operations
  • Security practices
  • Applicable legal requirements

The most current version will be published on oreviane.com with an updated revision date.

36. Contact Information

For payment questions, billing concerns, duplicate charges, refunds, or other transaction-related issues, contact:

Oreviane

Website: oreviane.com

Email: support@oreviane.com

Address: 579 Higgins Rd, Cheshire, CT 06410-3329, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

When contacting us about an existing payment or order, please include your order number and the email address associated with the purchase. For security reasons, do not send your complete card number, card security code, or account password by email.