Return & Refund Policy

Last Updated: August 21, 2026

At Oreviane, we want customers to understand exactly how returns and refunds are handled before making a purchase. This Return & Refund Policy applies to eligible products purchased directly through oreviane.com.

Summary

Return & Refund Detail	Policy
Return Window	30 days from the date of delivery
Return Shipping Cost	Free
Return Label	A prepaid return label will be emailed after the return request is accepted
How to Use the Label	Download, print, attach it to the return package, and ship the package as instructed
Restocking Fee	$0 — No restocking fee
Refund Processing Time	Within 7 days after the returned item is received, inspected, and approved
Return Address	579 Higgins Rd, Cheshire, CT 06410-3329, United States
Return Request Email	support@oreviane.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM ET
Exchanges	Contact us first; eligible exchanges are handled through the return process described below

1. 30-Day Return Window

We accept eligible returns within 30 days from the date the order is delivered.

The 30-day period begins on the date the shipping carrier records the package as delivered.

Return requests submitted after the 30-day return window may not be accepted.

Example

If your order is delivered on September 1, you must submit your return request no later than October 1.

2. Return Eligibility

To qualify for a return, the product must:

Be returned within 30 days of delivery.
Be in the same condition in which it was received.
Be unworn and unused, except for reasonable inspection or fitting.
Be free from customer-caused damage, stains, odors, alterations, or excessive wear.
Include original tags when tags were supplied with the product.
Include original packaging where reasonably applicable.
Include the order number or other information necessary for us to identify the purchase.

Products that do not meet these conditions may be denied a refund if their condition has materially changed because of use, damage, alteration, or improper handling after delivery.

3. Products Covered by This Policy

This policy applies to eligible products sold through oreviane.com, including women's:

Jackets
Shirts
Tote bags

Eligibility is determined based on the condition of the item and the requirements stated in this policy.

4. How to Request a Return

To begin a return, email:

support@oreviane.com

Please include:

Your full name
Order number
Product you wish to return
Reason for the return
Photos if the item arrived damaged, defective, or incorrect

Our support team will review your request and provide return instructions if the return is accepted.

Do not send a return package without first contacting us.

5. Return Authorization

After we receive your return request, we will confirm whether the return is eligible under this policy.

If your return is accepted:

We will send return instructions to your email address.
A prepaid return shipping label will be provided by email.
Download and print the return label.
Securely package the product.
Attach the prepaid label to the outside of the package.
Send the package using the carrier instructions provided with the label.

Customers are not required to purchase their own return shipping label for an approved return.

6. Return Shipping Fee

Approved returns are eligible for:

Free return shipping

The return shipping cost is:

$0.00

We provide the prepaid return label at no cost to the customer after the return request has been approved.

No return shipping fee will be deducted from the refund when the customer follows the authorized return procedure.

7. Return Address

Authorized returns are sent to:

Oreviane

579 Higgins Rd

Cheshire, CT 06410-3329

United States

Please contact us before sending any product to this address.

Packages sent without an approved return request may experience processing delays because we may not have enough information to identify the order or customer.

8. Restocking Fee

We do not charge a restocking or storage fee for approved returns.

Restocking Fee: $0.00

No restocking fee will be deducted from an eligible refund.

9. Return Packaging

Customers should package returned products securely to reduce the risk of damage during return transportation.

Where reasonably possible:

Use the original product packaging.
Include product tags and accessories supplied with the order.
Place the item inside appropriate protective packaging.
Remove or cover old shipping labels before attaching the new return label.

Customers should retain proof of return shipment until the refund has been completed.

10. Return Inspection

After the returned package arrives at our return address, we will inspect the product.

The inspection may confirm:

The returned product matches the original order.
The return was initiated within the 30-day window.
The product satisfies the return-condition requirements.
The product has not been materially damaged, altered, or excessively used by the customer.

We will notify you if the return is approved or if there is an issue requiring additional information.

11. Refund Processing Time

For an approved return, the refund will be processed within:

7 days after the returned item is received, inspected, and approved.

The refund will normally be issued to the original payment method used for the purchase.

After we issue the refund, your bank, credit card issuer, payment provider, or financial institution may require additional time to post the credit to your account.

Any additional processing time controlled by the payment provider is separate from our 7-day refund processing period.

12. Refund Amount

For an approved return, we will refund the eligible purchase price of the returned product.

Approved returns receive:

Refund of the eligible returned merchandise amount.
No deduction for return shipping.
No restocking-fee deduction.

The original $6.99 outbound shipping charge is not refundable when the customer returns an otherwise correctly supplied product because of preference, sizing, or change of mind.

If the return results from an incorrect, defective, or damaged product supplied by us, we will review the order and provide the appropriate refund or replacement without charging the customer for return shipping.

13. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Different from the product ordered
Missing a material component

Please provide:

Your order number
Description of the problem
Clear photographs showing the issue where applicable

We will review the issue and provide an appropriate resolution, which may include a replacement, return, or refund.

There is no return shipping charge for an approved return involving a damaged, defective, or incorrectly supplied product.

14. Exchanges

If you would like a different size, style, or eligible replacement item, contact us at:

support@oreviane.com

Exchange requests must be submitted within the same 30-day return period.

Because product availability may change, we cannot guarantee that a requested replacement item will remain available.

Where a direct exchange is not available, the original item may be returned under this policy and the customer may place a new order for the preferred product.

No return shipping fee is charged for an approved exchange return.

15. Change-of-Mind Returns

Eligible products may be returned within 30 days when a customer changes their mind, provided that the product meets the return conditions described in this policy.

Examples may include:

The customer no longer wants the item.
The customer prefers another style.
The customer ordered the wrong size.
The customer decides the product does not meet their personal preference.

Approved change-of-mind returns receive free return shipping and no restocking fee.

The original outbound shipping charge is not refundable for a change-of-mind return.

16. Items That Cannot Be Accepted in Materially Changed Condition

We may refuse or reduce a refund where permitted by applicable law if an item is returned in a materially different condition because of customer use or damage.

Examples include products that:

Have been extensively worn or used.
Have been intentionally damaged.
Have been altered after delivery.
Contain significant stains, odors, or damage caused after receipt.
Are missing material parts because of customer handling.

Normal inspection or fitting that does not materially change the product does not automatically make an item ineligible.

17. Return Packages Lost in Transit

Customers should use the prepaid label supplied by Oreviane and retain the return tracking information.

If tracking indicates a problem with an authorized return shipment, contact:

support@oreviane.com

We will review the tracking information and assist with the carrier as appropriate.

18. Refund Not Received

If you have received confirmation that a refund was issued but the funds have not appeared in your account:

Check the original payment method.
Allow your bank or payment provider its normal posting time.
Contact your bank, card issuer, or payment provider if necessary.

If the refund still cannot be located, contact us at support@oreviane.com.

Please include your order number when contacting us.

19. Order Cancellations Before Shipment

If you want to cancel an order before it has shipped, contact us as soon as possible at:

support@oreviane.com

We will make reasonable efforts to process the cancellation before fulfillment is completed.

If the order has already been shipped, it can no longer be canceled as an unshipped order. After delivery, you may request a return in accordance with this policy.

20. Refund Method

Approved refunds are normally returned to the same payment method used for the original transaction.

We do not require customers to accept store credit instead of a monetary refund when a refund is otherwise due under this policy or applicable law.

If the original payment method is no longer available, contact us so that we can review the available refund options.

21. Consumer Rights

This policy is intended to provide clear return and refund procedures and does not limit any non-waivable consumer rights available under applicable law.

Where applicable law provides a customer with greater rights than those stated in this policy, those statutory rights will continue to apply.

22. Privacy During Returns

Information submitted during a return or refund request may include:

Customer name
Email address
Order number
Shipping address
Product information
Photographs related to a damaged or defective item
Payment and transaction information necessary to process a refund

We use this information only as reasonably necessary to process customer service requests, returns, refunds, fraud-prevention checks, accounting obligations, and related business operations.

Additional information about personal information, cookies, analytics, and tracking technologies is available in our Privacy Policy and Cookie Policy on oreviane.com.